SLA Watch Frequently Asked Questions
1. What is SLA Watch?
SLA Watch is a set of services in cloud for monitoring the functionality and performance of a resource ICT, physical or logical, addressable via the Internet, namely, that it has an IP address. SLA Watch can monitor any informatics system or its parts, regardless of its level of complexity, its size and how it is managed, internally or outsourced; it can also integrate and interoperate with other monitoring systems already in use.
SLA Watch has been prjected and developed integrating various opensource software within an high availability architecture. Tipically, SLA Watch monitors network units, storage systems, PCs and clients, servers , and applications supported by these last two.
2. Who needs and why?
SLA Watch is a simple but fundamental tool to verify in a remote and centralized manner the actual functionality and performance of the ICT resources under control. Given that ICT has become the enabling technology and support essential for most of the processes and activities of any company / organization, it becomes essential for the business to verify their continuity, their security and their performance. Even in the case of outsourcing and use of the cloud, SLA Watch enabless you to control, in an independent and trustworthy, that the representations made by the suppliers corresponds to reality and what was agreed in the contract.
The use of SLA Watch allows the company / organization to systematically verify 24/24 the actual continuity of the informatics system, or parts of it, and then the resulting business continuity. SLA Watch is immediately available, operating in the cloud with high reliability and scalability, easy to use even for non-technical people, inexpensive, payable on consumption (pay per use) and for even short periods, customized according to customer needs, automated, transparent and independent.
More significant returns concern the brand repotation and the impact on media in the event of malfunctions or attacks to the informatics system. The use of SLA Watch as a minimum allows to demonstrate the various internal and external stakeholders that the informatics system is under control, increasing the credibility and authority of the company and of its top management.
3. What is meant by SLA and its verification?
The term SLA, Service Level Agreement , means the agreement between the supplier and the customer, because the provision of a service complies with certain functional and performance levels agreed upon. These levels are measured by "indicators", which are to remain within or exceed certain predefined thresholds.
4 . What indicators are monitored ?
In the basic functionality, totally "agent-less" , SLA Watch monitors:
a) the availability of a physical or logical ICT resource , that is if it is running or not, in a given time span; in the case of "down" , SLA Watch highlights periods of inactivity on the chronological time line of the consolle;
b) the "end-to-end" response time of the monitored resource: it can be a web page, a ping to a software, a transaction, and so on.
They can then be controlled other indicators, some of which with the use of "agents," or small programs that must be activated on the host of the monitored resource and gathering the required measures and send via the Internet to SLAWatch.
The indicators depend on the type of resources as well as the type of monitoring, and as an example, may include disk space, the load (load) of the CPU with the operating system in use, queries / sec to the database, response time a ping response time of a protocol on a port, bandwidth in and out of a network connection, etc..
5. How often and how long does the monitoring?
The sampling frequency of monitoring is configurable up to every minute, depending on the needs of the customer; the default is every 5 minutes. The monitoring work 24 to 24 hours every day, working day or not, for the time period agreed contractually.
6. Does SLA Watch require "agent" on resources?
In the basic features (see prevoius point 4), no; to monitor other indicators may be needed "agents" that must be installed on the host, ie the operating drive, physical or virtual, that supports a particular application.
In the latter case SLA Watch must be customized on ICT resources of the customer with a small ad hoc project to be quoted from time to time.
7. Does SLA Watch provide a console for a global synthesis?
SLA Watch shows a single console of all ICT resources under control, which highlights immediately the "critical" resources . An example of the console on more resources is shown in the proof of point 10.
8. Is it possible to configure or modify SLA Watch by yourself?
No. For security reasons, configuration and customizations are carried out only by specialized people of Malabo.
9. Can be activated for SLA Watch different users with different rights?
Yes. At the first activation of SLA Watch for a customer, a specific company account is configurated, within which cab be created different users with different access rights. As an example, the CIO and the systems engineers can see all the resources with all the details, while the directors of the departments can only see the ICT resources utilized by their structures.
10. Can I try the service ?
Yes. A real and live demonstration of the basic features of SLA Watch is available clicking here.
11. By how much can SLA Watch be activated?
The service is activated after the signing of the contract and the payment of the first invoice (anticipated for the next quarter or two months) by the Customer. The activation of the service (with specific custom accounts for users of the Customer to Watch SLA with their access rights) depends on the number of resources and indicators to be monitored, on the selected options, on the possible concatenations-correlations between the resources, on the number of accounts to activate, etc. For a typical configuration of a few resources and users , the activation time is about 2-3 hours.
12. Is SLA Watch safe and reliable?
SLA Watch operates in a high reliability cloud facility provided by Seeweb.
Malabo guarantees, under normal conditions (excluding problems caused by natural disasters and / or with suppliers, for example for connections TLC, cloud infrastructure, etc.) 99.9% availability of the service; otherwise Malabo returns the paid fees for the period of the outage.
13. How much does it cost?
The price depends on the number of resources, hosts and services, to be monitored and how. Based on customer requirements, Malabo realizes each time an ad hoc offer . The order of magnitude of the price of the "basic" service is a few Euros per month for each ICT resource (host or service). Periodically Malabo promotes "specials" at discounted prices. Please, call for an offer !
14. Are there competitors, and what is the competitive advantage of SLA Watch?
There are relatively few real competitors to SLA Watch. Only few Providers are offering a similar service in pay per use, cheap but with an highavailability, ready to be quickly in operation and that do not require an ad hoc installation of the entire system. The prices are very ompetitive SLA Watch is fully customizable as required by the customer, for example, to integrate it with other monitoring systems already in operation. But mostly behind SLA Watch there is the competence and the availability of a highly experienced team to support the customer.