A close detail of how it works is given in the English brochure, which can be downloaded clicking here.
SLA Watch, in all the possible different installations, it is always based on the control of functional and performance indicators related to an IP address visible in Internet. For the ICT resources with local IP addresses, and therefore not directly visible from outside Internet, it is necessary to implement an ad hoc "local" solution that operates on a server within the network (LAN, Intranet, etc.) of the Company. With a "local" SLA Watch it is easy to work with agents, allowing more and more controls, and it is also possible to integrate SLA Watch with other monitoring systems already in use, that normally control specific areas and silos of the informatics system, so that to deploy a single console (dash borad) that shows in a snapshot all the ICT monitored resources.
In the basic version SLA Watch is totally "agent less", customizable in terms of monitoring parameters, of the users' access rights, of the selectiod options taht include periodical reports (weekly, monthly, bimonthly, quarterly, etc.). The use of agents allows to monitor virtually any indicator of functionality, performances and resource usage of a specific ICT resource . There are agent available for any specific ICT environment / operating system.
In order to avoid the proliferation of alarm occurrences for a certain event, SLA Watch can correlate interdependent ICT resources, such as the chain: TLC connection-router-Firewall-server-application, and in case of a crash / malfunction of a resource that impacts on the other linked resources, only one alarm might be spread. In the case of critical events, SLA Watch can activate specific alarms , such as the activation of a siren in the Data Center control room , the highlight of the event (colors, blinking, etc.) on the control room monitors, sending e-mail messages and SMS to predefinite responsables, etc.
In addition to the real time dashboard view via browser, customizable for each user, SLA Watch can provide a periodic report on the functionality and performance of each monitored resource , comparing the indicators reported with those specified (or assumed ) in the SLAs, Service Level Agreement (see the examples in the above metioned brochure) .
The implementation of SLA Watch, also in the way most standard and simple, requires a custom configuration of the many viable options. This is the reason why Malabo must every time carry out an ad hoc offer to the specific needs of the customer. The initial configuration can be modified over time to, for example, monitor other resources, other indicators, expand or reduce the number of users of a Customer, change their access rights, change details and schedule of periodic reports, and so on.
Integrated and included in the price of SLA Watch, Malabo offers a "trouble ticketing" service via web as a support to users wich seek clarification, ask questions, report problems and malfunctions, automatically keeping track of requests and responses.
In conclusion, the most significant characteristics of SLA Watch are: rapidity of activation (normally onluy one working day) , low cost, high flexibility, high customizability, high safety and reliability of 99.9%.
To better understand the SLA Watch functionality and its simple mode of use, we suggest you to try the "real" and "live" demo, clicking here
The "live" demonstration is based on the effective and systematic monitoring of some ICT resources in Malabo and I & E laboratory, that includes the present service in cloud, some systems operating in the laboratory and the home page of the Malabo website.